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FAQs

COVID-19

Dear all,

During these extremely testing times, the safety of customers and our employees alike remains our first priority. The situation is Europe is very fluid right now, and changing daily, and we will adapt to any new measures our Government suggest, or we feel is the prudent choice.

However, please be aware our business remains open, and functioning as usual. We have staff in each day, who will continue to pack your orders and send them out for next day delivery as usual. Some international orders may take a day or two longer than usual to reach their destinations due to Corona Virus controls across Europe. For more information on any delays, please contact our sales team.

DO YOU PROVIDE A WARRANTY?

Yes, all parts supplied by MAXI Automation Limited comes with a 12 months’ warranty unless specifically stated. There is no extra charge for this warranty.

HOW DO I GET A QUOTE?

Please call the sales team directly on +44(0) 203 3 711 778, or send an enquiry directly to us via contact us page. Our sales team will be in-touch with a price and a lead-time asap.

DO YOU ACCEPT CREDIT CARDS?

Yes, we accept accepts payment via Visa Cards, MasterCard, PayPal, Western Union or wire transfer.

CAN YOU HELP WITH OBSOLETE PARTS?

Yes, MAXI Automation Limited is specialist in obsolete, End of life and hard-to-find parts. Please call us or send an enquiry and we will get back to you.

HOW DO YOU SHIP MY ORDER?

We use the major international couriers as DHL, TNT, FEDEX and UPS.

I HAVE MORE QUESTIONS

Please call us or contact us and we’ll call you back if required.

BREXIT STATEMENT

The decision made by the United Kingdom (UK) to leave the European Union (EU), or ‘Brexit’ as it has become known, means that Maxi Automation like all UK business must prepare for the changes that this decision might bring.  The UK will leave the EU on 31 January 2020, a transitional period will follow until the end of the year, during which little will change.

There remains a possibility that on December 31 2020 the UK would revert to trading with the EU on a WTO and third country basis, the so-called ‘no deal’ option. This would lead to trade between the UK and EU becoming subject to tariffs and new regulatory requirements.

Maxi Automation has been working to assess and mitigate the likely impacts of ‘Brexit’ on our customers and suppliers under a variety of potential outcomes. We pride ourselves on delivering excellent service to our customers and that ethos will continue irrespective of the ‘Brexit’ outcome.  In order to achieve this, we have strategies in place which will ensure the strongest possible outcome and maintain stability for our company as well as our customers as the transition away from EU membership takes place.

We have undertaken a review of our supply chain to minimise the impact of any major changes following ‘Brexit’, including reviews of our stocking policies and import procedures. We have focused on those areas that could have the most direct impact on our ability to service customers:

  • Having a ‘Brexit ready’ trading model
  • Maintaining effective customer service and supply chain
  • Ensuring compliance with regulatory frameworks

We hope that a business-friendly ‘Brexit’ deal can be reached but we remain of the belief that our ability to do business with our customers and suppliers will not be materially affected.
We will continue to keep our customers and suppliers informed, however please do get in touch if you have any queries or concerns either by emailing sales@maxiatomation.com

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