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1.1. Definitions. In these Conditions, the following definitions apply:

  1. Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
  2. Conditions: the terms and conditions set out in this document.
  3. Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these conditions.
  4. Customer: the person or firm who purchases the Goods from the Supplier.
  5. Deposit: unless otherwise agreed in writing, a sum equivalent to 50% of the price, which is non-refundable.
  6. Force Majeure Event: has the meaning given in clause 10.
  7. Goods: the goods (or any part of them) set out in the Order.
  8. Order: The Customer’s order for the Goods, as set out in the Customer’s written acceptance of the Supplier’s quotation.
  9. Specification: any specification for the Goods, including any related plans and drawings referred to in the Supplier’s quotation.
  10. Supplier: MAXI Automation Limited (registered in England and Wales with company number 06267228 whose registered office is at The Moseley Exchange, 149-153 Alcester Road, Moseley, B13 8JP

1.2. In these Conditions, the following interpretations apply:

  1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality.)
  2. A reference to a party includes its personal representatives, successors or permitted assigns.
  3. A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
  4. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the works preceding those terms.
  5. A reference to writing or written includes e-mails.

2.1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless agreed to in writing by the Supplier.

2.2. The Supplier reserves the right to refuse to accept any contract that is deemed to be contrary to the Supplier’s policies in force at the time.

2.3. A quotation for the Goods given by the Supplier shall constitute an offer open for acceptance. A quotation shall only be valid for a period of 30 Business Days from its date of issue unless otherwise specified or extended in writing by the Supplier.

2.4. The Order shall only be deemed to be accepted when the Customer has issued written confirmation of acceptance of an offer and paid in cleared funds or cash the Deposit (or the full Price, as the case may be), at which point the Contract shall come into existence.

2.5. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification are complete and accurate.

2.6. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.

2.7. Any samples, drawings, descriptive matter, or advertising produced by the Supplier and any descriptions or illustrations contained in the supplier’s catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.

  1. GOODS

3.1. The Goods are as described by the part number.

3.2. The Customer shall satisfy itself as to the suitability of the Goods for its purpose. The Customer shall be deemed to have carried out its own examination and investigation to ensure the suitability of the Goods for their intended purposes and applications.

3.3. The Supplier reserves the right to amend the Specification if required by any applicable statutory or regulatory requirements.


4.1. Subject to clause 7.8. the Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Goods are ready.

4.2. The Customer shall provide at the Delivery Location at its expense adequate and appropriate equipment and manual labour for unloading the Goods where such is necessary.

4.3. Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location.

4.4. The Supplier may deliver any goods by a courier service of its choice, and will do so as IncoTerms DAP – Delivered At Place.

4.5. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6. If the Supplier fails to deliver the Goods, its liability shall be limited to the money (if any has been paid) paid by the Customer for the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.


5.1. The Supplier warrants that on delivery, and for a period of 12 months from the date of delivery (Warranty Period), the Goods shall:

  1. conform in all material respects with their description and the Specification; and
  2. be free from material defects in material and workmanship.

5.2. Subject to clause 5.3., if:

  1. the Customer gives notice in writing to the Supplier during the Warranty Period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1.;
  2. the Supplier is given a reasonable opportunity of examining such Goods; and
  3. the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Customer’s cost, the Supplier shall, at its option, repair or replace the defective Goods and retain any defective parts.

5.3. The Supplier shall not be liable for Goods’ failure to comply with the warranty set out in clause 5.1. in any of the following events:

  1. the defect arises because the Customer failed to follow the Supplier’s written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
  2. the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;
  3. the Customer alters or repairs such Goods without the written consent of the Supplier;
  4. the customer bypasses or circumvents documented electrical or software interfaces for controlling the Goods without the prior agreement of the Supplier; or
  5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage; or
  6. the Customer uses accessories or replacement parts in connection with the Goods which do not conform to the Supplier’s specifications;

5.4. Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause5.1..

5.5. Warranty of software provided by the Supplier shall be limited to 90 days warranty that the media is free from defects, if any media is provided, and no warranty is expressed or implied that the software will be free from error or will meet the specification requirements of the buyer.

5.6. Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

5.7. These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.


6.1. The risk in the Goods shall pass to the Customer on completion of delivery.

6.2. Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for the Goods.

6.3. If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 8.2., or the Supplier reasonably believes that any such event is about to happen and notifies the Customer accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the Supplier may have, the Supplier may at any time require the Customer to deliver up the Goods.


7.1 The price of the Goods and Services shall be the price listed in the Company’s quotation current at the date of acceptance of the Buyer’s Order or such other price as may be agreed in writing by the Company and the Buyer.

7.2 Where the Company has quoted a price for the Goods it shall be valid for 15 days only or such lesser time as the Company may specify.

7.3 The Company reserves the right, by giving written notice to the Buyer at any time before delivery, to increase the price of the Goods and/or Services to reflect any increase in the cost to the Company which is due to any factor beyond the control of the Company (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which are requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Company adequate information or instructions.

7.4 Except as otherwise stated under the terms of any quotation or in any price list of the Company, and unless otherwise agreed in writing between the Buyer and the Company, all prices are exclusive of the Company’s charges for packaging and transport. Prices are also exclusive of Credit Card and PayPal service charges which is 3.5% of the sales price.



8.1. Nothing in these Conditions shall limit or exclude the Supplier’s liability for:

  1. a) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
  2. b) defective products under the Consumer Protection Act 1987; or
  3. c) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

8.2. Subject to clause 8.1. the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

  1. loss of profits; or
  2. loss of business; or
  3. depletion of goodwill and/ or similar losses; or
  4. loss of anticipated savings; or
  5. loss of Goods; or
  6. loss of contract; or
  7. loss of use; or
  8. any special indirect consequential or pure economic loss, costs, damages, charges, expenses.

8.3. Or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods.


9.1. Neither party shall be liable for any failure or delay in performing its obligations under the contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or , if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or International calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.


10.1. Technical Support

  1. The Supplier offers technical support in the first instance by email.
  2. Technical support is provided free of charge during the Warranty Period.
  3. Technical support is provided for queries in the use of the Goods in the configuration under which the Goods were sold.
  4. Support for features that are not documented in the user manual or the Specification is at the discretion of the Supplier.
  5. Interfacing with any non-compatible product will not be supported unless otherwise agreed in the Order or Specifications.
  6. Application level (e.g. user training) support will not be provided without a separate user support contract, for which additional charges may apply.

10.2. Assignment and Subcontracting

  1. The supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
  2. The Customer may not assign, transfer, charge, subcontract of deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Supplier.

10.3. Intellectual Property

  1. Unless otherwise agreed in writing, all intellectual property rights arising out of this Contract shall vest in the Supplier. The Customer shall have a world-wide, nonexclusive, non-transferrable, royalty-free license to use and have used, the intellectual property for any purpose.

10.4. Confidentiality

  1. Both parties undertake to hold as confidential all disclosures of a technical nature made to them by the other party in the course of setting up or during this Contract.
  2. Information which: is the public domain; comes into the public domain or is received in good faith from a third party; disclosed by order of a court of law; provably independently generated; shall not be regarded as confidential.
  3. The Supplier may refer to the existence of the Contract or to the Customer in any promotional or experience material.

10.5. Notices

  1. Any notice, consent, notification, acknowledgement, authority or agreement required or referred to in the Contract shall be in writing and given to the party for whom it is intended at such party’s registered or main office or last known address, and given by registered or recorded delivery post or facsimile transmission and shall be deemed to have been received five days after the date of posting or one day after the date of transmission as the case may be

10.6. Severance

  1. If any court or competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
  2. if any invalid, unenforceable or illegal provision of the Contract would be valid, minimum modification necessary to make it legal, valid and enforceable.

10.7. Waiver

  1. A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, now shall it preclude or restrict the further exercise of that or any other right or remedy.

10.8. Third party rights

  1. A person who is not a party to the Contract shall only be binding when agreed in writing and signed by the Supplier.



10.9. Variation

  1. Except as set out in these Conditions, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by the Supplier.

10.10. Disputes

  1. All disputes in respect of any matter or thing arising out of the Contract shall in the first instance be referred to an alternative dispute resolution procedure (ADR) recommended by the Centre for Dispute Resolution, London (CEDR). The courts of England shall in all circumstances remain the competent jurisdiction for any appeal beyond a dispute resolution process.

10.11. Governing law and jurisdiction

  1. The contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.