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FAQs

COVID-19. BUSINESS CONTINUITY PLANNING

The impact of Coronavirus COVID-19 is changing normal business practice for us all. Our priorities are the well-being of our staff and customers and to mitigate any disruption in the delivery of our products and services.
To ensure we’re able to continue delivering our products to you, we have introduced measures which include activating our Business Continuity Plan.
We are closely following UK Government and World Health Organisation guidelines on running our business whilst avoiding unnecessary risk to public health. This includes arranging for staff to flex their working hours and to work remotely.
The main building where our main offices are located will be closing from the 18th of March, this does not affect our Logistics operations as these will be fully operational. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19), we have implemented stricter rules for our personnel to handle parcels and using Protective equipment, washing hands before and after handling parcels, using face mask at all times and disposing safely of packaging materials.

As your main sales, customer services or technical contact we will remain accessible to you, whether working remotely or from our Warehouse. If for any reason your usual contact person is unavailable, another member of our team will be able to take over, seamlessly.
We’ll soon be connecting a WhatsApp web application to helps us provide quicker answers while we may not be available on the phone.
We will continue to operate our business whilst being flexible as we can be in adapting to this unknown situation. In times of uncertainty communication is vital and throughout the coming weeks we will keep you updated. If there is anything that we can do to help you, or if you have any questions or concerns, please do contact me, or your dedicated partner.
We celebrated our 12th anniversary last year having survived other disruptive events in our history. We are resolved to continue to serve you and to do everything within our control to mitigate the risk to our clients and staff.
I would like to take this opportunity to wish you well and sincerely hope that you and yours are not adversely affected.

DO YOU PROVIDE A WARRANTY?

Yes, all parts supplied by MAXI Automation Limited comes with a 12 months’ warranty unless specifically stated. There is no extra charge for this warranty.

HOW DO I GET A QUOTE?

Please call the sales team directly on +44(0) 203 3 711 778, or send an enquiry directly to us via contact us page. Our sales team will be in-touch with a price and a lead-time asap.

DO YOU ACCEPT CREDIT CARDS?

Yes, we accept accepts payment via Visa Cards, MasterCard, PayPal, Western Union or wire transfer.

CAN YOU HELP WITH OBSOLETE PARTS?

Yes, MAXI Automation Limited is specialist in obsolete, End of life and hard-to-find parts. Please call us or send an enquiry and we will get back to you.

HOW DO YOU SHIP MY ORDER?

We use the major international couriers as DHL, TNT, FEDEX and UPS.

I HAVE MORE QUESTIONS

Please call us or contact us and we’ll call you back if required.

BREXIT STATEMENT

The decision made by the United Kingdom (UK) to leave the European Union (EU), or ‘Brexit’ as it has become known, means that Maxi Automation like all UK business must prepare for the changes that this decision might bring.  The UK will leave the EU on 31 January 2020, a transitional period will follow until the end of the year, during which little will change.

There remains a possibility that on December 31 2020 the UK would revert to trading with the EU on a WTO and third country basis, the so-called ‘no deal’ option. This would lead to trade between the UK and EU becoming subject to tariffs and new regulatory requirements.

Maxi Automation has been working to assess and mitigate the likely impacts of ‘Brexit’ on our customers and suppliers under a variety of potential outcomes. We pride ourselves on delivering excellent service to our customers and that ethos will continue irrespective of the ‘Brexit’ outcome.  In order to achieve this, we have strategies in place which will ensure the strongest possible outcome and maintain stability for our company as well as our customers as the transition away from EU membership takes place.

We have undertaken a review of our supply chain to minimise the impact of any major changes following ‘Brexit’, including reviews of our stocking policies and import procedures. We have focused on those areas that could have the most direct impact on our ability to service customers:

  • Having a ‘Brexit ready’ trading model
  • Maintaining effective customer service and supply chain
  • Ensuring compliance with regulatory frameworks

We hope that a business-friendly ‘Brexit’ deal can be reached but we remain of the belief that our ability to do business with our customers and suppliers will not be materially affected.
We will continue to keep our customers and suppliers informed, however please do get in touch if you have any queries or concerns either by emailing sales@maxiatomation.com

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